
Customer Wishlists
Allows the customer to create lists of favorite products, wish lists or product lists to buy later with previous popup to select a list...
- Online only
Manage incidents or problems with the shop orders in a more controlled way.
Downloaded more than 100 times
favorite_border Add to my wishlist in the first yearWhat this product does for you
What your customers will like
FEATURES
Configuration
In the module configuration it is possible to:
Administration
This module adds a new tab or link to the side menu of the Backoffice where it is possible to manage:
From incident management it is possible to visualize, order, eliminate or respond to incidents that customers can send about an order.
What can you see of an incident?
By default, this module is installed with two states (Open and Closed) but it is possible to add as many states for the incidents as it deems appropriate. You can also activate, deactivate and / or delete them.
By default, this module is installed with eight reasons for the incidents:
I have not received my order
I want to cancel my order
I do not like the order
Break in transport
The product is defective, we want to return and change to another
Product is wrong. I want to change the correct
Wrong quantity. I want to receive the correct quantity
Other reasons
All the above reasons are added in the installation of this module but it is possible to modify them, delete them or add other reasons without limits.
In the Backoffice, the incidents related to the order appear on the order page.
Also, in the customer management you can see a list of the incidents it has sent.
Customer
From the customer's account it is possible to see a list of all the incidents that you have sent. Customer can access the message history and send a response.
At any time it is possible to send a new incident. Customer can:
When choosing a reason, the orders that have as their current state one of the states associated with the selected reason appear.
When choosing an order, the possibility appears of selecting all the products of the order or one in particular.
In the case of choosing a reason with a return option (RMA), the customer can decide the amount he wants to return for each product of the order.
Important: If a customer has not placed an order, they can not add an incident.
On the other hand, in the detail of the order, the customer can see a list of the incidents associated with the order.
From the same detail of the order the customer can see the messages and give a response. Also he can create a new incident associated with the order.
Notifications by email
This module sends emails for:
RECOMENDATION
This module is fully compatible with themes that have been developed with the Bootstrap 3.0 or higher technology. With other templates may need to do some adaptation.
First of all, click "Add new module" at modules tab on back office. You will find it in the top right. After that, select packaged file you have downloaded from Addons Prestashop and click "Upload file". Now your module appears on modules list. Click on "Install", and "Configure" next.
You can also unload .zip file and upload it into your modules directory. In this way you will install and configure module from modules admin.
It is very important that you thoroughly review all the documentation of the products we sell, try the demonstration and ask us any questions you have before making the purchase because product returns are not allowed, since it is non-encrypted software and it is not a tangible product.
Once sold a licences, the amount will not be returned under any circumstances except for causes attributable to this entity, in that case the origin of the problem will be studied to try to solve it by dedicating the maximum capacity to it.
In case the product is not working in your store, we will need the access data to the site (FTP and backoffice mainly) to review and solve the problems.
Only in the event that the problem could not be solved would the refund be issued.
Refund requests will not be considered if the purchase was made more than 3 months ago.
The purchase of this module includes 12 months of technical support and updates and is tacitly renewed at the end of the period.
You can cancel your subscription at any time before the end of the current period.
Download security updates.
Download compatibility updates.
Download evolutions and new functionalities.
Unlimited assistance.
Installation.
The adaptations with the different types of template.
The specific modifications or customizations that you need to make in your shop.
Solve problems related to the template, incompatibilities with third-party modules or third-party service problems such as hosting limitations among others.
Take a look at the hour bag service we offer.
View hour bagAllows the customer to create lists of favorite products, wish lists or product lists to buy later with previous popup to select a list...
Allows the sellers of the market to add their conditions of sale, delivery time, return policy, etc. so that the customer can accept...
Task manager and help and technical support center to better control the messages received from your shop.
Adds the rating stars on the products of your store using the jRating plugin. Get it free and allow your customers to rate your catalog.
Create your own MarketPlace allowing your customers register as sellers for sell their products in exchange for a commission.
Task manager and help and technical support center to better control the messages received from your shop.
Add a poll block in the left column, right or homepage of your shop so that customers can give you their opinion about a topic.
Añade un bloque de login en la columna izquierda o derecha de tu tienda.