Guarantee the success of your online business with experts with more than 15 years of experience in punctual technical support service (hour bonus).
You can hire packages of 1 to 50 hours that you can spend as you need solutions and answers for your project. Hour packages do not have an expiration date.
You can choose that the assistance is in normal or urgent mode. It should be taken into account that in general, a response is made within a maximum period of 72 hours.
You can choose to have a unique, special and personalized service. The design and development of your project will be exclusive and different from the standard.
Service is applicable to:
What jobs can we do with the hour bonus?
Technical team
Technical support staff have years of experience in this area. In this way, we guarantee the best service for you.
Response time
In our technical support center, the tickets of the clients who have web maintenance or hours bonus are priority.
In any case, we guarantee a quick response, within a maximum period of 72 hours. You must bear in mind that on weekends we do not give an answer.
Work protocol
Once the service is up and running, we will create a ticket in our technical support center to represent and keep track of the hour bonus service.
This is where you must initially provide us with the access data to your website. Access to the Backoffice and ftp will be necessary. In some cases, it will also be necessary to facilitate access to the web control panel.
From here, we promise to do the requested or proposed work for your website with the contracted hours as professionally as possible.
Communication should only be through our ticket system to better control requests and not to lose information along the way.
Time control
At all times you will be able to see in the ticket associated with the hours bonus on your website in which jobs the hours consumption has been spent.
Language
Technical support in Spanish or English.
Permanence
Hour bonus can be used for puntual service. There is no commitment to pay month to month or to do a job for you every month.
Pay
You can hire hour bonus according to your need. For example, you can hire a 10-hour voucher now that we will consume over time according to your needs. If your requests require dedication time, the hour bonus will be consumed before but we want to make it clear that there is no expiration date. A year may go by and you still have hours available to consume.
Contract
When hiring a hour bonus it is possible to establish a priority: Normal or urgent.
In the normal priority the response time is guaranteed in 72 working hours. This time will depend on the volume of requests.
If you decide to hire technical support with urgent priority, your project will have top priority and will always be attended first. This guarantees a faster response for the resolution of your requests.
In any case, you should keep in mind that the service is not offered on national or local holidays.
Now, it is also possible to indicate exclusivity when working with the bonus hours. By indicating “Yes” in exclusivity, we promise that everything we do in your project will not appear for sale in a module format so that other customers can buy it at a commercial price in a period of 2 years.
Do you need technical help to make your website work?
Do you want to make a customization and do not know how to do it?
Contract now a hour bonus and we take care of everything related to your website.
Compatibility
PrestaShop v1.5.0.0 - v1.7.7.5
(*) Available languages
Module Creator Partner: SuperHero
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