To provide these services, in JA Modules we have this specific product , with which you can hire the hours you need and receive help to develop your customizations, modifications or maintenance of your online business.

Hour bonus

You can hire packages of 1 to 50 hours that you can spend as you need solutions and answers for your project. Hour packages do not have an expiration date.

Priority

You can choose that the assistance is in normal or urgent mode. It should be taken into account that in general, a response is made within a maximum period of 72 hours.

Exclusiveness

You can choose to have a unique, special and personalized service. The design and development of your project will be exclusive and different from the standard.

What does an hour bonus offers?

Ensure the success of your business with an expert with more than 10 years of experience in the Ecommerce sector.

You can hire the hours you want and we can do work on your website until the bonus is consumed. Before it is consumed, we will let you know if you want to buy another bonus to continue.

If the hour bonus is not fully consumed and there are still hours available, we can do more work for your store or propose improvements.

Service is applicable to:

  • Web pages developed with WordPress
  • Online stores developed with PrestaShop 1.5 or higher.

When hiring a bonus of hours it is possible to establish a priority: Normal or urgent.

In the normal priority the response time is guaranteed in 72 working hours. This time will depend on the volume of requests.

If you decide to hire technical support with urgent priority, your project will have top priority and will always be attended first. This guarantees a faster response for the resolution of your requests.

In any case, you should keep in mind that the service is not offered on national or local holidays.

Now, it is also possible to indicate exclusivity when working with the bonus hours. By indicating “Yes” in exclusivity, we promise that everything we do in your project will not appear for sale in a module format so that other customers can buy it at a commercial price in a period of 2 years.

If you decide to hire technical support with urgent priority, your project will have the highest priority and we will respond to your requests first.

Once you have contracted the hours bonus, you just have to enter your tickets to start requesting the jobs you need us to do.

More details:

  • Rapid response within a maximum period of 72 hours.
  • Technical support in Spanish or English.
  • Custom developments and customizations.
  • Extra programming aids.
  • Advice or consulting on the functions of the store; server, modules, etc.
  • Installation of plugins or modules.
  • Maintenance tasks.
  • Performance analysis.
  • Backups at the request of the client.
  • Improvement proposal.
  • Formations.
  • Updates.
  • Communication only through our ticket system to take better control of messages.
  • Control and monitoring of hours.
  • The contracted hours do not expire.

Contract a bonus of hours

Technical support - Hour bonus

Do you need technical help to make your website work? Do you want to make a customization and do not know how to do it? Contract now a bonus of hours and we take care of everything related to your website.

Hours
Priority
Exclusiveness
€550.00

technical-support
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