Guarantee the success of your online business with experts with more than 15 years of experience in punctual technical support service (hour bonus).

HOUR BONUS

You can hire packages of 1 to 50 hours that you can spend as you need solutions and answers for your project. Hour packages do not have an expiration date.

PRIORITY

You can choose that the assistance is in normal or urgent mode. It should be taken into account that in general, a response is made within a maximum period of 72 hours.

EXCLUSIVENESS

You can choose to have a unique, special and personalized service. The design and development of your project will be exclusive and different from the standard.

What does an hour bonus offers?

We offer the hour bonus service for your website or online store with which we can fix, improve and propose improvements for the proper functioning of your site.

Service is applicable to:

  • Web pages developed with WordPress
  • Online shops developed with PrestaShop 1.6 or higher.

What jobs can we do with the hour bonus?

  • Review and correction of errors.
  • Elimination of viruses and malicious code.
  • Computer consulting on the functions of the store, server, modules, etc.
  • Technical help.
  • Installation and start-up of plugins or modules.
  • Carrier rate settings and payment methods.
  • Design and layout modifications.
  • Performance analysis.
  • Backups at the customer's request.
  • Proposal for improvements.
  • Digital marketing
  • SEO
  • Formations.
  • Updates.

Technical team

Technical support staff have years of experience in this area. In this way, we guarantee the best service for you.

Response time

In our technical support center, the tickets of the clients who have web maintenance or hours bonus are priority.

In any case, we guarantee a quick response, within a maximum period of 72 hours. You must bear in mind that on weekends we do not give an answer.

Work protocol

Once the service is up and running, we will create a ticket in our technical support center to represent and keep track of the hour bonus service.

This is where you must initially provide us with the access data to your website. Access to the Backoffice and ftp will be necessary. In some cases, it will also be necessary to facilitate access to the web control panel.

From here, we promise to do the requested or proposed work for your website with the contracted hours as professionally as possible.

Communication should only be through our ticket system to better control requests and not to lose information along the way.

Time control

At all times you will be able to see in the ticket associated with the hours bonus on your website in which jobs the hours consumption has been spent.

Language

Technical support in Spanish or English.

Permanence

Hour bonus can be used for puntual service. There is no commitment to pay month to month or to do a job for you every month.

Pay

You can hire hour bonus according to your need. For example, you can hire a 10-hour voucher now that we will consume over time according to your needs. If your requests require dedication time, the hour bonus will be consumed before but we want to make it clear that there is no expiration date. A year may go by and you still have hours available to consume.

Contract

When hiring a hour bonus it is possible to establish a priority: Normal or urgent.

In the normal priority the response time is guaranteed in 72 working hours. This time will depend on the volume of requests.

If you decide to hire technical support with urgent priority, your project will have top priority and will always be attended first. This guarantees a faster response for the resolution of your requests.

In any case, you should keep in mind that the service is not offered on national or local holidays.

Now, it is also possible to indicate exclusivity when working with the bonus hours. By indicating “Yes” in exclusivity, we promise that everything we do in your project will not appear for sale in a module format so that other customers can buy it at a commercial price in a period of 2 years.

16 comments about "Hour bonus"

Average rating: 5/5 based on 16 comments of customers.

(14)
87.5%
Excellent
(1)
6.25%
Very good
(1)
6.25%
Normal
(0)
Bad
(0)
Appalling

Hour bonus

Do you need technical help to make your website work?

Do you want to make a customization and do not know how to do it?

Contract now a hour bonus and we take care of everything related to your website.

Hours
Priority
Exclusiveness
€59.00

Compatibility
PrestaShop v1.5.0.0 - v1.7.8.7

(*) Available languages

Module creator partner Superhero seller

Module Creator Partner: SuperHero

technical-support
New

16 comments about "Hour bonus"

  • Todo un acierto!
    By on 05/03/2022

    Después de de haber trabajado con varios programadores este ha sido el mejor servicio técnico que he encontrado. Totalmente profesionales y serios, muy aconsejable!

  • Stripe connect and multiple shipping modules
    By on 12/02/2021

    Thanks for your help

  • soporte correcto
    By on 02/03/2018

    contraté 30 horas y se han resuelto muchos temas en mi tienda. con gusto voy a contratar más horas para más temas que tenemos pendiente. muy recomendable este servicio

  • Technical support
    By on 09/21/2020

    Very responsive service that understands the needs.

  • Muy recomendable
    By on 02/24/2019

    Estamos muy satisfechos con el servicio que prestan, nuestro portal masquecompras.com ha dejado de ser un proyecto para dar sus primero pasos gracias a estos profesionales.
    Muy recomendables, dan un buen soporte técnico, rápido y resolutivo.

  • super eficiente
    By on 10/16/2019

    Muchas gracias por su ayuda en mi proyecto. el soporte es muy eficiente e incluye las solicitudes. :)

  • Muchas Gracias
    By on 12/16/2019

    Estoy super contento con el trabajo realizado :)

  • Normal
    By on 02/12/2020

    Solicité una actualización del site en su versión 1.6 a la versión 1.7, de manera urgente, y no solo no se ha acabado a tiempo, sino que encima, no funciona nada, ni siquiera vuestro propio módulo JAMarketplace. No era lo que esperaba, aunque entiendo las dificultades de la actualización. Seguiremos colaborando porque las funcionalidades de los módulo me parecen geniales.

    Response by JA MODULES on 02/17/2020

    Hola,

    No nos parece nada justa su valoración y comentarios negativos para este producto.

    Revisando el caso, vemos que estamos dando respuesta muy adecuada al bono que ha contratado.

    Por otro lado, tenemos constancia que fue usted mismo el que estropeó la actualización instalando la plantilla específica.

    No nos gusta tener enemigos ni clientes descontentos, por ese motivo, le escribimos de nuevo para ver si podemos retomar el asunto para resolverlo de la mejor manera posible.

    Saludos

  • Profesionalidad
    By on 02/17/2020

    A pesar de que el comienzo del trabajo fue un poco peor de lo esperado. La verdad es que son unos profesionales... seguimos trabajando con Jamodules como partner y espero que esta relación dure mucho tiempo.

  • SUPER !
    By on 02/18/2020


    super eficiente, muchas gracias !

  • Confianza
    By on 03/03/2020

    Es el tercera vez que contrato mantenimiento con ellos. Me generan gran confianza y profesionalidad. Repetiré seguro en caso necesario.

  • Technical support
    By on 03/05/2020

    Efficient

  • Gracias
    By on 04/22/2020

    he hecho pruebas y todo funciona bien. Un cordial saludo.

  • Un 10!
    By on 07/13/2020

    Rápidos, profesionales, serios y honrados. Un alivio haberles conocido. Aconsejo totalmente sus módulos y servicios técnicos.
    Muchas gracias por tu gran ayuda Iván!
    Saludos,

    Enrique Sánchez

  • Muy buenos profesionales!
    By on 08/02/2020

    Lo recomiendo al 100%. Son serios, rápidos y muy profesionales, gracias Iván!

  • buen servicio
    By on 07/03/2018

    este servicio realmente nos ha ayudado a avanzar en nuestro proyecto que estaba totalmente estancado. muchas gracias por su apoyo.

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