Cetasko - Help desk and technical support to better control the messages received from customers.

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4 comments about "Cetasko"

Average rating: 5/5 based on 4 comments of customers.

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Cetasko

Help desk and technical support to better control the messages received from customers.

Instalation

Technical support and updates

€55.99 €69.99 SAVE! -€14.00

Time left

Licenses

Downloaded more than 50 times

Compatibility
PrestaShop v1.6.0.4 - v1.7.7.5

Version
3.8.0 (28/05/2021)

-----------------------------------------
Change history for Cetasko
-----------------------------------------

--- PrestaShop 1.7.x ---

VERSION 3.8.0 (28/05/2021)

* ADD: customer can rate employee support

* ADD: HelperKpi to display in average response time and quality support in dashboard

* ADD: best quality support employees in dashboard

* ADD: upgrade logo

* ADD: ps_versions_compliancy min 1.7, max last version

VERSION 3.7.1 (19/02/2021)

* ADD: shopLinkType in admin controllers

VERSION 3.7.0 (11/02/2021) - major upgrade

* ADD: considerate PS_ATTACHMENT_MAXIMUM_SIZE for file attachments

* ADD: Maximum upload size information field

* ADD: allowed extensions information field

* ADD: file extension end point consideration

* ADD: number of tickets in admin customer

* ADD: number of tickets in admin order

* ADD: show number of messages with badge rounded class

* ADD: order reference in the customer manage

* ADD: automatic closing of tickets awaiting response for customers

* ADD: change the appearance of messages

* ADD: Tickets awaiting response from the customer in bold style

* ADD: use displayMyAccountBlock

* ADD: use displayNav2

* ADD: now it is possible to transfer a ticket to another department from ticket management

* ADD: advanced search

VERSION 3.6.0 (31/12/2020)

* ADD: upgrade templaple emails

* ADD: cetasko panel

* ADD: email remitent in module configuration

VERSION 3.5.3 (16/06/2020)

* ADD: header ticket and reply button bellow message list

VERSION 3.5.2 (25/05/2020)

* ADD: filter by date add and date upd in backoffice
* ADD: remove helper list for adminOrder

VERSION 3.5.0 (05/05/2020)

* ADD: tickets table control and pagination with php and remove datatables plugin

VERSION 3.4.1 (07/04/2020)

* FIX: links small menu

VERSION 3.4.0 (24/01/2020)

* ADD: in the list of customer tickets we have added a left column with a small menu
* ADD: in the ticket list the column "Creation date" has been deleted
* ADD: in the ticket list the "Priority" column has been removed
* ADD: ticket information is now always visible on the ticket page
* ADD: now the subject of the ticket appears in the header and in the information block always visible
* ADD: the message list is now displayed at 100% of width
* ADD: the initial message and the extra message are now displayed in the same format as a message
* ADD: answer button always visible in the information block
* ADD: the form to give a response to the ticket now opens in a popup

VERSION 3.3.3 (25/10/2019)

* FIX: it is now possible to add the file extensions allowed in uppercase in module configuration
* ADD: If you deactivate the rich text editor, it only applies to the customer account. The administrator have a rich text editor for send messages

VERSION 3.3.1 (23/09/2019)

* FIX: adminCustomers tickets list

VERSION 3.3.0 (09/09/2019)

* ADD: backend links adaptation in PrestaShop 1.7.6.1
* ADD: use getAdminLink
* ADD: ticket template improvements
* ADD: alert message for customers
* ADD: use datatable plugin to filtering, sorting and pagination tickets in customer account
* ADD: button add a new ticket in AdminOrder
* ADD: customer can see a list of tickets and create a new ticket in the order detail page
* ADD: use block name page title
* ADD: use block name page footer

VERSION 3.2.0 (10/05/2019)

* FIX: use registerJavascript in front controller
* ADD: configuration tabs
* ADD: related modules
* ADD: improve appearance of the buttons
* ADD: adaptation footer links
* ADD: input type file translatable
* ADD: tinymce v4.8.3

VERSION 3.1.2 - major upgrade (22/10/2018)
* ADD: upgrade logo
* ADD: move scroll to last message in view ticket
* ADD: increase size ticket title to 128 characters
* ADD: default priority defined
* ADD: ticket departaments
* ADD: departaments for employee
* ADD: pie chart in dashboard (tickets by departament, tickets by state, tickets by priority)
* ADD: average messages by ticket in dashboard
* ADD: use getBreadcrumbLinks() in module controller in PrestaShop 1.7
* ADD: change id_ticket by reference in url ticket (customer account)

VERSION 3.0.14 (20/08/2018)
* ADD: setMedia new param in AdminControllers
* ADD: new icon |help| in admin menu
* FIX: unknown column 'attachment_name' in 'field list'
* ADD: author's change
* FIX: PrestaShop validator standards code structure

VERSION 3.0.9 (17/05/2018)
* FIX: ticket filter by subject
* FIX: when administrator send a response now is sended this response by email
* ADD: use select2 plugin for selects
* ADD: encrypted attachments
* ADD: ticket position field
* FIX: change Ticket::id_state and Ticket::id_priority by Ticket::id_ticket_state and Ticket::id_ticket_priority
* ADD: compatible with Official GDPR Compliance by PrestaShop Module

VERSION 3.0.2 (02/05/2018)
* ADD: welcome controller
* ADD: welcome text

VERSION 3.0.0 (24/04/2018)
* ADD: ps_versions_compliancy min: 1.7, max: _PS_VERSION_

--- PrestaShop 1.6.x ---

VERSION 2.2.0 - major upgrade (26/01/2021)

* ADD: considerate PS_ATTACHMENT_MAXIMUM_SIZE for file attachments

* ADD: use displayNav

VERSION 2.1.1 - major upgrade (22/10/2018)
* ADD: upgrade logo
* ADD: move scroll to last message in view ticket
* ADD: increase size ticket title to 128 characters
* ADD: default priority defined
* ADD: ticket departaments
* ADD: departaments for employee
* ADD: pie chart in dashboard (tickets by departament, tickets by state, tickets by priority)
* ADD: average messages by ticket in dashboard
* ADD: change id_ticket by reference in url ticket (customer account)

VERSION 2.0.12 (20/08/2018)
* FIX: unknown column 'attachment_name' in 'field list'
* ADD: author's change
* FIX: PrestaShop validator standards code structure

VERSION 2.0.9 (17/05/2018)
* FIX: ticket filter by subject
* FIX: when administrator send a response now is sended this response by email
* ADD: use select2 plugin for selects
* ADD: encrypted attachments
* ADD: ticket position field
* FIX: change Ticket::id_state and Ticket::id_priority by Ticket::id_ticket_state and Ticket::id_ticket_priority
* ADD: compatible with Official GDPR Compliance by PrestaShop Module

VERSION 2.0.2 (02/05/2018)
* ADD: welcome controller
* ADD: welcome text

VERSION 2.0.0 (24/04/2018)
* ADD: ps_versions_compliancy min: 1.6, max: 1.6.9.9

VERSION 1.1.3 (09/03/2018)
* FIX: compatible with smarty cache for JavaScript and nl2br in descriptions. Tinymce not available with smarty cache for javascript
* ADD: now it is possible enable or disable rich text editor for messages
* FIX: sending email to the administrator instead of the email that is configured inside cetasko
* ADD: now it is possible to enable attachments or not
* ADD: file attachment present in email
* ADD: now it is possible to indicate the extensions of the allowed files

VERSION 1.0.7 (14/02/2018)
* FIX: customer tickets table ajustment in small devices
* ADD: customer tickets order by date last message
* FIX: breadcrumb in PrestaShop 1.7

VERSION 1.0.4 (17/08/2017)
* FIX: cast conversion
* FIX: bulk actions in backoffice

VERSION 1.0.2 (09/07/2017)
* ADD: display tickets in hook admincustomer
* ADD: display tickets in hook adminorder

VERSION 1.0.0 (24/06/2017)
* first version

(*) Available languages

Module creator partner Superhero seller

Module Creator Partner: SuperHero

WHAT THIS MODULE DOES FOR YOU

Easy installation in one click.
Improves the technical support center of your shop.
Streamline communication with your customers.
Greater control of customer messages.
Improves communication with the customer.
Improves efficiency and service efficiency.
Improves user perception and satisfaction.
Improves the user experience.
Adapted to the RGPD law. Compatible with PrestaShop's RGPD module.
Free and high quality technical support in the first 3 months to help you with problems with the module.
Budget without commitment to make changes in your shop.

FUNCTIONALITIES

Customers can access their tickets from their customer account. Customer can see a list of tickets sended. In this list appears:

Ticket reference
Subject
State
Priority
Date add
Date update or last message

Customers must register or log in to send a ticket. It is possible to access ticket information, view conversations and give an answer.

When a client sends a new ticket or sends a new response, the corresponding department receives an email with news.

Whenever an employee responds to a ticket, the client receives an email to keep him informed.

In the order details, the customer can see a list of tickets associated with the order. In addition, from this place, you have the possibility to create a new ticket associated with the order.

From the Backoffice menu you can manage the tickets. Inside Sell Cetasko appears. Within Cetasko the following options are available:

Dashboard

The number of open tickets, the average response time in 30 days and the quality of the support can be seen in summary in this dashboard.

You can also see a list of the best employees with the degree of satisfaction rating by customers and the average response time of each of them.

On the dashboard you can see a graph of:

Tickets by state
Tickets by priority
Tickets by department

Open or pending tickets can also be seen in this section.

Departaments

You can create countless departments that can be associated with an employee. Customers can send a ticket to a specific department from the add ticket page.

Tickets

On this page all tickets are managed where a list with all received tickets appears. An employee can see the ticket information, give an answer, edit or delete.

States

By default, 5 states are installed for the tickets:

Open
In process
Waiting answer
In tail
Closed

In this section you can manage the tickets states. You can edit, add, delete and activate the states.

Priorities

By default, 2 priorities are installed for the tickets:

Normal
Urgent

In this section you can manage the ticket priorities. You can edit, delete and add new priorities for tickets.

Predefined messages

You can create an infinity of predefined messages that you can then use in the responses of the tickets to speed up the communication.

Advanced search NEW

It is true that the list of tickets that appears in the Backoffice already have a filter or search engine that allows you to find tickets according to the ticket reference, order reference, subject, name and surname of the client, department, status, priority, position, creation date and date of the last message.

This filter built into the ticket list does not search for keywords in ticket descriptions and messages.

For that, as of version 3.7.0 a new "Search" link was added to the Cetasko menu of the Backoffice side menu.

Other functions

In addition to all this, in the client file you can see a list of all the tickets that client has sent. As an administrator, you have the possibility to add a new ticket for that client.

In the order detail, you can also see all the tickets related to the order. You have the possibility to add a new ticket for the order.

Configuration

In the module configuration it is possible to:

Set the department by default.
Set the state by default.
Set the priority by default.
NEW. Sets the number of days to automatically close a ticket.
NEW. Selects a predefined message to send when the ticket is closed.
Enable the rich text editor for messages.
Allow attachments.
Indicate the extensions of allowed attachments.
Fill in a welcome text that will be displayed on the welcome page to the technical support center.

TECHNICAL CHARACTERISTICS

Web design adaptable to all devices with Bootstrap 3.0+ technology.
Tinymce
Multi shop
Multi language
Open source code to modify as needed

ADAVANTAGES FOR YOUR CUSTOMERS

Customer increases interaction with the store. You can send a ticket about an order or any other theme.
You have a ticket history available in your customer account.
Upload files (images, videos, documents ...).
Customer can send messages with rich text.

RECOMMENDATION

This module is fully compatible with topics that have been developed with the Bootstrap 3.0+ technology. With other templates may need to do some adaptation.

Important: Photos or video may not correspond to the latest version. We recommend you visit the demo site to see all the functions that this module has for you.

DEMO Back Office

User: demo@demo.com
Password: demodemo

DEMO Front Office

First of all, click “Add new module” at modules tab on back office. You will find it in the top right. After that, select packaged file you have downloaded and click “Upload file”. Now your module appears on modules list. Click on “Install”, and “Configure” next.

You can also unload .zip file and upload it into your modules directory. In this way you will install and configure module from modules admin.

4 comments about "Cetasko"

Thank you again! :)

By Leandro Z on 04/16/2020

Thank you for your wonderful customer service!
buen módulo

By Jose Miguel B on 05/01/2019

Quedo muy satisfecho con esta compra. Me gusta mucho el funcionamiento. Fácil control y manejo de los problemas y mensajes de los clientes. Además dispone de opciones muy útiles.
Excelente producto 100% recomendable

By Edgar G on 05/23/2018

Muy fácil de instalar y sin ningún problema el modulo cumple a la perfección con su cometido en nuestra web
buena compra

By Luis A on 03/08/2018

estoy muy contento con esta compra. la verdad es que me resulta mucho mas sencillo controlar los mensajes que envía mis clientes. 5 estrellas!!