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Incidents Management
Manage incidents or problems with the shop orders in a more controlled way.
Incidents manager new version 4.0.16
Featured news: Now this module shows the information of the returns in the same incident (Backoffice) and a list of incidents is shown in the order management and in the customer management.
Recent changes:
--- PrestaShop 1.7 ---
VERSION 4.0.16 (17/09/2018)
* FIX: setMedia new param in AdminControllers
* ADD: display order return in incidence
* FIX: now there is a control for the Time limit of validity for the return exceeded
* ADD: change author module
* ADD: now incidences appears in order management
* ADD: now incidences appears in customer management
--- PrestaShop 1.6 ---
VERSION 3.0.14 (17/09/2018)
* ADD: display order return in incidence
* FIX: now there is a control for the Time limit of validity for the return exceeded
* ADD: change author module
* ADD: now incidences appears in order management
* ADD: now incidences appears in customer management
---
In this version we have fixed the problem of the administration controllers related to the setMedia function that now brings a new parameter that should be considered in the functional version for PrestaShop 1.7.
In the incident management, accessible from the Backoffice - Incidences - View menu, it is now possible to see a link to the return request if applicable.
With the return management enabled in your store, you are now controlling the time limit to accept a return. This time limit to allow reimbursement can be configured from the menu Backoffice - Customer Service - Return of merchandise.
The author of this module has been updated and now belongs to the company JA Modules.
Now a list of incidents appears on the order management page (Backoffice) where you can see at a glance all the incidents of the order.
Now a list of incidents appears on the page of the client file (Backoffice) where you can see at a glance all the incidents that the client has created.