Allows customers to ask questions on the products of the market sellers. Sellers can answer all the questions that customers ask.
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favorite_border Add to my wishlist in the first yearCustomers can ask questions to the seller of the product. Sellers respond to these questions. The questions and answers are public to other buyers.
In the configuration of the module you can:
By indicating moderate customer questions, each time a customer asks a question, the marketplace administrator receives a notification email indicating that a question must be reviewed and accepted so that the seller receives notification.
In case you do not want to moderate the questions of the customers, a notification message will arrive directly to the seller.
When a seller gives an answer to a question, the client who asked the question receives an email indicating that he has received a response to his question with a link to the product in question.
The manager of the marketplace has a new link in the menu JA Marketplace - Questions about the product where you can view a list of all the questions, approve them or activate them to notify the seller or eliminate them. You can also enter to see the seller's answers and have the option to eliminate the answers that you do not consider appropriate and add new responses.
First of all, click ?Add new module? at modules tab on back office. You will find it in the top right. After that, select packaged file you have downloaded and click ?Upload file?. Now your module appears on modules list. Click on ?Install?, and ?Configure? next.
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You can also unload .zip file and upload it into your modules directory. In this way you will install and configure module from modules admin.
It is very important that you thoroughly review all the documentation of the products we sell, try the demonstration and ask us any questions you have before making the purchase because product returns are not allowed, since it is non-encrypted software and it is not a tangible product.
Once sold a licences, the amount will not be returned under any circumstances except for causes attributable to this entity, in that case the origin of the problem will be studied to try to solve it by dedicating the maximum capacity to it.
In case the product is not working in your store, we will need the access data to the site (FTP and backoffice mainly) to review and solve the problems.
Only in the event that the problem could not be solved would the refund be issued.
Refund requests will not be considered if the purchase was made more than 3 months ago.
The purchase of this module includes 12 months of technical support and updates and is tacitly renewed at the end of the period.
You can cancel your subscription at any time before the end of the current period.
Download security updates.
Download compatibility updates.
Download evolutions and new functionalities.
Unlimited assistance.
Installation.
The adaptations with the different types of template.
The specific modifications or customizations that you need to make in your shop.
Solve problems related to the template, incompatibilities with third-party modules or third-party service problems such as hosting limitations among others.
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