Help desk and technical support to better control the messages received from customers.
WHAT THIS MODULE DOES FOR YOU
FUNCTIONALITIES
Customers can access their tickets from their customer account. Customer can see a list of tickets sended. In this list appears:
Customers must register or log in to send a ticket. It is possible to access ticket information, view conversations and give an answer.
When a client sends a new ticket or sends a new response, the corresponding department receives an email with news.
Whenever an employee responds to a ticket, the client receives an email to keep him informed.
In the order details, the customer can see a list of tickets associated with the order. In addition, from this place, you have the possibility to create a new ticket associated with the order.
From the Backoffice menu you can manage the tickets. Inside Sell Cetasko appears. Within Cetasko the following options are available:
Dashboard
On the dashboard you can see a graph of:
Open or pending tickets can also be seen in this section.
Departaments
You can create countless departments that can be associated with an employee. Customers can send a ticket to a specific department from the add ticket page.
Tickets
On this page all tickets are managed where a list with all received tickets appears. An employee can see the ticket information, give an answer, edit or delete.
States
By default, 5 states are installed for the tickets:
In this section you can manage the tickets states. You can edit, add, delete and activate the states.
Priorities
By default, 2 priorities are installed for the tickets:
In this section you can manage the ticket priorities. You can edit, delete and add new priorities for tickets.
Predefined messages
You can create an infinity of predefined messages that you can then use in the responses of the tickets to speed up the communication.
Other functions
In addition to all this, in the client file you can see a list of all the tickets that client has sent. As an administrator, you have the possibility to add a new ticket for that client.
In the order detail, you can also see all the tickets related to the order. You have the possibility to add a new ticket for the order.
Configuration
In the module configuration it is possible to:
TECHNICAL CHARACTERISTICS
ADAVANTAGES FOR YOUR CUSTOMERS
RECOMMENDATION
This module is fully compatible with topics that have been developed with the Bootstrap 3.0+ technology. With other templates may need to do some adaptation.
First of all, click “Add new module” at modules tab on back office. You will find it in the top right. After that, select packaged file you have downloaded and click “Upload file”. Now your module appears on modules list. Click on “Install”, and “Configure” next.
You can also unload .zip file and upload it into your modules directory. In this way you will install and configure module from modules admin.
The purchase of this module includes 3 months of support (*) and 3 months free updates. (*) The technical support includes answering all your questions and doubts and resolve any issues having to do with the module. It excluded adaptations to different types of template and personalizations.
5/5 based on 4 comments
Quedo muy satisfecho con esta compra. Me gusta mucho el funcionamiento. Fácil control y manejo de los problemas y mensajes de los clientes. Además dispone de opciones muy útiles.
Muy fácil de instalar y sin ningún problema el modulo cumple a la perfección con su cometido en nuestra web
estoy muy contento con esta compra. la verdad es que me resulta mucho mas sencillo controlar los mensajes que envía mis clientes. 5 estrellas!!
Thank you for your wonderful customer service!