Gestionnaire de tâches et centre d'aide et de support technique pour mieux contrôler les messages reçus de votre magasin.
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favorite_border Ajouter à ma liste de souhaits in the first yearImprove your store's technical support center.
Streamline and improve communication with your customers.
Greater control of customer messages.
Improve the effectiveness and efficiency of the service.
Improve user perception and satisfaction.
Improve user experience.
Control the average response time of your employees.
Discover the quality of your employees' support rated by customers with 5 stars.
Discover who your best employees are rated by your customers.
Communication threads associated with departments.
Management of ticket statuses.
Management of ticket priorities. Normal and urgent priority by default.
Management of predefined messages to use in messages and save time.
Advanced ticket search to find text anywhere in the ticket.
Ticket management by status. A very visual system to see all the work organized at a glance.
Tag management to organize tickets.
Activity analysis. Your employees can add the time spent on each intervention to keep track of time.
When a customer sends a new ticket or sends a new reply, the corresponding department receives an email of the new ticket received. Whenever an employee responds to a ticket, the customer receives an email to keep them informed.
Compatible with the PrestaShop GDPR module and compliant with data protection laws.
All messages sent and received are recorded in the customer's account so that they are always available.
Both the my account links in the footer and the header can be used to add links to the ticket page.
In the order details, a list of tickets associated with the order appears and the customer also has the option to create a new ticket or reply to an existing one.
The best support center for your customers will depend on several factors, such as the size of your company, the type of product or service you offer, and the specific needs of your customers.
A successful support center must take into account some key elements:
It must be multi-channel: phone, live chat, email, etc. Customers must have several ways to contact you, choosing the channel that best suits them.
This module offers you the possibility of offering a centralized messaging system in the customer's account so that all conversations can be consulted easily.
You can have the best system to manage your customers' messages, but if your support is not fast and effective, it will be of no use. You must guarantee fast response times and resolve problems in the shortest time possible.
24/7 technical support improves the user experience. If your service allows it, offering technical support at any time of the day improves the user experience.
You cannot put just anyone to answer messages. This person must be well trained in the products you sell and have a clear understanding of how the business works.
Along with a good technical support system, it would be good to have a well-organized knowledge base with guides, tutorials and frequently asked questions so that customers can solve common problems on their own.
Download the most complete module for managing conversations with your store's customers. Analyze the activity and time your employees spend resolving internal issues or problems raised by customers related to their purchases.
Double-edged customer service center. On the one hand, you will be able to handle customer messages in a much more controlled and centralized way and, at the same time, you will be able to analyze the activity of your employees.
Select the department that will appear selected by default when a customer opens the form to create a ticket.
Select the status that will be assigned by default at the time of ticket creation by the customer.
Select the priority that will appear selected by default when a customer opens the form to create a ticket.
Indicates the number of days to automatically close a ticket without a response from the customer. Leave a 0 if the ticket is not automatically closed.
You can create a predefined message and select it to be sent at the time of ticket closure.
Indicates the email that appears as the sender in the emails that this module sends to customers.
Rich text editor for messages only if you want it.
Allow or not the customer to attach files in messages.
List of allowed file extensions for attachments separated by comma.
You can write rich text to display to customers on the welcome page of the message center or customer support.
You can enable or disable an alert message to customers right on the ticket creation page.
You can write rich text to display to customers on the ticket creation page.
PrestaShop v1.6.0.4 - v8.1.0
5.2.0 (27/08/2024)
Changelog
Install this module easily, in one click, from the modules management of your store. Upload and install it.
Complying with PrestaShop code standards.
Module tested and working perfectly in our own PrestaShop module store.
Guarantee the success of your business with this unique module and differentiate yourself from the competition.
Developed by PrestaShop experts with more than 15 years of experience in the Ecommerce sector.
We are aware of the importance of fulfilling the development of the work in the stipulated time. We put our capabilities to the maximum to carry out the entrusted task.
Delighted with our work. Dividing to win is a whole philosophy of life and that is what we do every day to give you solutions.
Analysis, constant work and innovation. We always listen to your suggestions and requests to improve and make a more complete product.
Enjoy important updates every year and ask for unlimited help with technical support included in the purchase.
To resolve specific problems, hire a bag of hours to provide you with the most appropriate and personalized technical assistance with priority and/or exclusivity.
With the maintenance service, we take care of everything related to the technical part of your store and help you improve your business.
Ask for budgets without commitment to make specific modifications in your shop..
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Gestionnaire de tâches et centre d'aide et de support technique pour mieux contrôler les messages reçus de votre magasin.
