Search in blog
Categories
Related products
Cetasko
Task manager and help and technical support center to better control the messages received from your shop.
- Online only
Cetasko - Help and support center for your shop new version 3.1.2
Important update of the Cetasko module in which we have added many new features. We especially emphasize the addition of the departments for the tickets and the ticket graph in the Dashboard.
Recent changes:
--- PrestaShop 1.7.x ---
VERSION 3.1.2 - major upgrade (22/10/2018)
* ADD: upgrade logo
* ADD: move scroll to last message in view ticket
* ADD: increase size ticket title to 128 characters
* ADD: default priority defined
* ADD: ticket departaments
* ADD: departaments for employee
* ADD: pie chart in dashboard (tickets by departament, tickets by state, tickets by priority)
* ADD: average messages by ticket in dashboard
* ADD: use getBreadcrumbLinks() in module controller in PrestaShop 1.7
* ADD: change id_ticket by reference in url ticket (customer account)
--- PrestaShop 1.6.x ---
VERSION 2.1.1 - major upgrade (22/10/2018)
* ADD: upgrade logo
* ADD: move scroll to last message in view ticket
* ADD: increase size ticket title to 128 characters
* ADD: default priority defined
* ADD: ticket departaments
* ADD: departaments for employee
* ADD: pie chart in dashboard (tickets by departament, tickets by state, tickets by priority)
* ADD: average messages by ticket in dashboard
* ADD: change id_ticket by reference in url ticket (customer account)
---
The logo of this module has been updated by customizing its design and embedding the logo of this site.
Both in the client account and in the administration of the site now the scrollbar scrolls automatically until the last message in the message history of a ticket.
Internally or in a database, we have increased the size for the title or theme for the tickets. It has gone from 75 characters to 128 characters.
In the configuration of the module you can set the default priority for tickets. When a customer wants to add a new ticket, a priority of the ticket marked by default appears.
It is now possible to create departments for the tickets associated with a store employee. Customers can add tickets and indicate to which department they are directed.
The average number of messages per ticket in the Dashboard now appears as information for the site administrator.
In PrestaShop 1.7 the function getBreadcrumbLinks () is now used to create the bread crumbs of the pages that this module adds to your website.
Now to access a ticket on the front you can access with the unique reference of the ticket. Formerly it was accessed with the unique identifier of the ticket.