You can hire packages of 1 to 50 hours that you can spend as you need solutions and answers for your project. Hour packages do not have an expiration date.
You can choose that the assistance is in normal or urgent mode. It should be taken into account that in general, a response is made within a maximum period of 72 hours.
You can choose to have a unique, special and personalized service. The design and development of your project will be exclusive and different from the standard.
What does an hour bonus offers?
- Rapid response within a maximum period of 72 hours.
- Technical support in Spanish or English.
- Custom developments and customizations.
- Extra programming aids.
- Advice or consulting on the functions of the store; server, modules, etc.
- Installation of plugins or modules.
- Maintenance tasks.
- Performance analysis.
- Backups at the request of the client.
- Improvement proposal.
- Communication only through our ticket system to take better control of messages.
- Control and monitoring of hours.
- The contracted hours do not expire.
Ensure the success of your business with an expert with more than 10 years of experience in the Ecommerce sector.
You can hire the hours you want and we can do work on your website until the bonus is consumed. Before it is consumed, we will let you know if you want to buy another bonus to continue.
When hiring a bonus of hours it is possible to establish a priority: Normal or urgent.
In the normal priority the response time is guaranteed in 72 working hours. This time will depend on the volume of requests.
If you decide to hire technical support with urgent priority, your project will have top priority and will always be attended first. This guarantees a faster response for the resolution of your requests.
In any case, you should keep in mind that the service is not offered on national or local holidays.
Now, it is also possible to indicate exclusivity when working with the bonus hours. By indicating “Yes” in exclusivity, we promise that everything we do in your project will not appear for sale in a module format so that other customers can buy it at a commercial price in a period of 2 years.
If you decide to hire technical support with urgent priority, your project will have the highest priority and we will respond to your requests first.
Once you have contracted the package of hours, you will only need to register at the:
Contract a bonus of hours
Technical support - Hour bonus
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