Maintenance PrestaShop 20

Guarantee the success of your business with an expert with more than 15 years of experience in the Ecommerce sector.

We offer the monthly web maintenance service of your website or online store with which we can fix, improve and propose improvements for the proper functioning of your site.

Service is applicable to:

• Web pages developed with WordPress
• Online stores developed with PrestaShop 1.5 or higher.

What jobs can we do with the monthly web maintenance?

• Review and correction of errors.
• Elimination of viruses and malicious code.
• Computer consulting on the functions of the store, server, modules, etc.
• Technical help.
• Installation and start-up of plugins or modules.
• Carrier rate settings and payment methods.
• Design and layout modifications.
• Performance analysis.
• Backups at the customer's request.
• Proposal for improvements.
• Digital marketing
• SEO
• Formations.
• Updates.

Technical team

Technical support staff have years of experience in this area. In this way, we guarantee the best service for you.

Response time

In our technical support center, the tickets of the clients who have web maintenance or hours bonus are priority.

In any case, we guarantee a quick response, within a maximum period of 72 hours. You must bear in mind that on weekends we do not give an answer.

Work protocol

Once the service is up and running, we will create a ticket in our technical support center to represent and keep track of the web maintenance service.

This is where you must initially provide us with the access data to your website. Access to the Backoffice and ftp will be necessary. In some cases, it will also be necessary to facilitate access to the web control panel.

From here, we promise to do the requested or proposed work for your website with the contracted hours as professionally as possible.

During the month we will consume the hours until they are exhausted.

Communication should only be through our ticket system to better control requests and not to lose information along the way.

Time control

At all times you will be able to see in the ticket associated with the maintenance of your website and in which jobs the hours of each month have been spent.

Language

Technical support in Spanish or English.

Permanence

Maintenance is a service for your website in which we must previously sign a contract of at least 6 months without interruption.

In the event that there are no more jobs to be done in a specific month, the service cannot be canceled. We can always check the status of the website to propose improvements. Of the proposals we will always do what the client decides.

Pay

If you contract web maintenance today, each month the chosen fee will be automatically credited to your credit card for JA Modules web maintenance. It is a service with recurring payment with a minimum permanence of 6 months.

Contract

As soon as the first payment of the contract is made, the first invoice will be issued and we will proceed to send the web maintenance contract to sign both parties with the same conditions indicated on this page and where the number of monthly hours that we will dedicate to your website.

If you are one of those people who does not like commitments, perhaps you can try hour bonus (ideal for specific services).